Issue
Ally customer would like to move existing data over to a new software from Ally by exporting their data from Ally.
Environment
Ally
Resolution
Ally does not offer the ability to export all of a customer's data in a single export. However, most areas within Ally offer an export option to assist in getting most of their information. The option to export is usually found under the "Actions" Tab.
Some individual areas in Ally have an export feature, however, even with the export feature, not every field is exported as the intention is to ensure you're able to export user data into a spreadsheet.
Exporting the data can be completed by the agency admins.
The areas in which Ally offers an export that is limited to 2500 results being exported at a time are as follows;
Records: Addresses, Licenses, Offenders, Vehicles, Property, Business, and Names
Dispatch: CAD Call Search
Events: Calls for Service, Incidents, Traffic Stop, Citations, Arrests, Visitations, Engagements, Maintenance, and Field Interviews
Admin: Personnel
Daily Logs
The areas in which Ally offers no export at all are as follows; in Admin: Users and Groups