Symptom(s)
Evidence Exports appear to be slow.
Issue
Evidence Exports appear to be slow.
Environment
VMELC and Cloudshare.
Resolution
You can enable parallel downloading on either chrome or edge by enabling the browser flags.
Chrome:
1) Paste "chrome://flags/#enable-parallel-downloading" in the chrome browser URL search bar.
2) You will see the flag highlight and there will be a drop down box to the right of the flag. Change the box from Default to enabled.
3) Relaunch the browser.
4) Refresh Evidence Library, you may also need to clear cache.
5) Attempt to redownload export.
Edge:
1) Paste "edge://flags/#enable-parallel-downloading" in the chrome browser URL search bar.
2) You will see the flag highlight and there will be a drop down box to the right of the flag. Change the box from Default to enabled.
3) Relaunch the browser.
4) Refresh Evidence Library, you may also need to clear cache.
5) Attempt to redownload export.
Should enabling parallel downloading not improve evidence export, please call Support at 1-800-674-4357 (Option 5)