Gather and Export HAR file in Chrome for Mobile Video and Engineering Team to troubleshoot and Diagnose


Issue

How to get the HAR file so for a Jira so the Engineering team can diagnose better.

Environment

This is used for all Mobile Video Environments EL4, EL5, and ELC

Resolution

Using Google Chrome to gather HAR file for Engineering

 

 

 

 

Chrome's DevTools can capture all traffic and save it to a HAR file. Here's how to extract the HAR file in Chrome:

  1. Navigate to the Website URL that is having issues and Right-click in the browser window or tab and select Inspect.

  1. Click the Network tab in the panel that appears.
  2. Click the download button Download ("Export HAR" appears when you hold the pointer over it).

Chrome DevTools interface showing download button and option to "Save all as HAR with content"

  1. Name the file.
  2. Click Save.

Video Example:


Content for all requests on the page are saved in the same HAR file.

Email to the technician working on the ticket and they can diagnose the issue.