Description of Issue:

Customers might experience background noise in dispatch transmit or receive audio when using the B1956A CommandCentral Hub with Client PC with any of the following equipment:

• B1913A Headset Jack Box
• External E911 phone equipment connected to the external phone interface
• Logging equipment connected to the analog logging recorder interface

If a customer is experiencing background noise in dispatch transmit audio while using the B1914A Analog Gooseneck Microphone and this is the only noise being experienced, then please refer to MTN-0093-23-NA

Units affected:

Any B1956A CommandCentral Hub with Client PC    

Date Code of units/parts affected by this issue:

B1956A (CommandCentral Hub with Client PC) with date code prior to October 2023.

Date Code of units/parts with solution in place:

Not Applicable

Corrective Actions/Repair procedure:

When a customer complains of background noise issues, replace the B1956A (CommandCentral Hub with Client PC) with 2 Box Solution with a TT4270A (Z2 Mini G9 PC) connected to a B1955A (CommandCentral Hub without Client PC).

Following steps need to be perform for this replacement:

1. If a customer, SI Project PM, CSM, or Upgrade Operations raise a complaint on low-level background audio noise on B1956A CC Hub to Service Desk

OR

if an RMA request or request for support related to this issue comes to the Service Desk,

the Service Desk will:

1. create the case and add the subject line "CCHub Noise - Remediation"
2. assign the ticket to TSO ASTRO Infra Front Office.

2. TSO ASTRO Infra Front Office will:

1. contact the issue reporter (customer, SI Project PM, CSM, or Upgrade Operations PM (UO)) and verify if the issue is related to this ITM
2. Once verified, instruct the SI Project PM (for new deployments), Upgrade Operations (UO) PM or the customer CSM (for existing systems in service phase) to send an email to order fulfillment as noted in step #4
3. Close the technical support ticket

3. SI Project PM, UO PM or the customer CSM will need to place the order for the replacement 2-box solution (standalone CC HUB and separate workstation) by email orderfulfillment@motorolasolutions.com the below information:
   • Project #:
   • Customer name:
   • Customer #:
   • Customer POC:
   • MSI PM:
   • Original FO #'s:
   • New part numbers qty needed: qty. -
     • B1955A - CCHub w/o Client PC,
     • CA03553AA- USA power cord
     • TT4270A - Z2 Mini G9 PC
     • optional: VESA mount for Z2 Mini
   • Ship to address:

• • + provide info how many replaced units were in use

The email title should include the ITM ID (ITM/970/2023). The email will yield a replacement order request case.

4. Order Fulfillment Center (OFC) will review the replacement order request case and route accordingly:

1. If ITM # - ITM/970/2023 is referenced, the case will be routed to Direct Orders
2. Otherwise, the case will be routed back to TSO for review.

5. Direct Orders will:

1. Create a 4808 (no cost) order for the following parts:
   • B1955A - CCHub w/o Client PC
   • TT4270A - Z2 Mini G9 PC
   • CA03553AA- USA power cord
   • optional: VESA mount for Z2 Mini

2. Create RMA receipt - only for the faulty unit to be received back at the DC - and capture it in the replacement tracker QET-595 CCHub 2 Box Solution Tracker - Field Units Replacements
3. Route case back to OFC

6. OFC will:

1. Initiate Return Shipping Label (to US1) for the B1956A CCHub w/ Client PC. Case number should be referenced on the shipping label
2. Contact requester with Plan X order number, return shipping label and tracking number

7. US1 will:

1. Track returned units based on the tracking number in the XXX
2. verify status of returned units and
   • • send unopened boxes to Sanmina Reynosa
     • scrap opened boxes

Note: There is no workaround available for this issue.