ASTRO - Unable to install the APX RM Software


Error

Unable to install the APX RM Software. Receive the error below "RM installer detected that the installed Microsoft SQL Server instance is not supported by RM."

Environment

ASTRO, APX RM

Radio Management

Root Cause

The installed Microsoft SQL instance is not supported by the RM

Workaround/Fix

Remove all SQL files and reinstall the APX RM. Customer can follow the steps below

1. Remove all files that have "SQL" mention. Refer to the example below

2. Uninstall all files related to RM

3. Reinstall the RM package