Issue
Possible issues;
*Unable to login to WoC portal. "Invalid password" Error showing.
When creating an employee account with an email that was previously used in WoC Portal (User not receiving "User Registration - Admin Invite" ).
* ERROR for website owner: Site key is invalid Privacy - Terms
Environment
WoC Portal
OKTA Page Login
Resolution
Please follow the below steps to reset the login password.
Please go to https://waveoncloud.com/
→Click on the man icon on the right hand side.
→ Click on forgot password.
→ Provide the email id (), Click Next.
→ Choose Reset Link Via Email or OTP via SMS , then click next .(here we are selecting email option to share the link)
→ You will receive the email to reset your password. Click on the Link .
→ Provide the new password & Click Submit.
→ Click Done to complete the process, Also you will receive a mail about the new password change.
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** After resetting the password please follow below Steps to Login to the WoC portal.
→ Please go to https://waveoncloud.com/
→ Click on the man icon on the right hand side.
→ Enter the email (user ID ) and Click Continue.
→ Type your new password & Click Verify
→ Once Completed the OKTA validation will re-direct to WoC Portal.