Symptom(s)
KVL5000 upgrade from OS version R01.07.05 & HSM version R50.07.10 resulted in the Error, "An unexpected error occurred".
KVL 5000 HSM upgrades and algo upgrades combined on the same CD. resulting in the Error, "An unexpected error occurred".
Issue
Unable to log into the KVL5000 after applying software upgrade.
Environment
KVL5000
Resolution
Scenario #1
KVL5000 upgrade from OS version R01.07.05 & HSM version R50.07.10
You must upgrade using the option "HSM & Operating System" to install the software. Using any other option for upgrading to R8.0 may result in making KVL unusable. If the customer is dealing with this scenario, they must send their device to the Federal Depot.
Scenario #2 Combined KVL 5000 HSM upgrades and algo upgrades on the same CD. If the customer is dealing with this scenario and attempts to upgrade the HSM and algorithm using the same CD, they will need to send their device to the Federal Depot.