DCX9000 console continues to show deassigned Talkgroups with DIMETRA Express


Symptom(s)

Operator had talkgroups assigned which were not assigned in the backend configuration so should have been deassigned, but were not.


Eg. The 37.Telecoms and MarineCH16 talkgroups show in their talkgroups, but have not been enabled in the operator settings on the DCX servers. Due to the Talkgroup selection being disabled the customer is not able to remove these manually.

- FE disabled the ability for operators to assign/deassign talkgroups in the operator backend configuration and assigned specific talkgroups that the operator should be a member of.
- He logged out and logged back in and confirmed operator had the assigned talkgroups, but in addition to the assigned ones it was still showing some that they should no longer be assigned to (37.Telecoms and Marine CH16). They were manually added prior to them being enforced assignment as part of testing.
- Operator themselves could not deassign the talkgroups as he removed their ability.
- Tried assigning the talkgroups (via backend), logging out and logging back in and then removing those talkgroups (via backend), logged out and back in but they still remained.

Issue

There was no issue interacting with the Talkgroups.

The issue was that operator 1 had talkgroups assigned which were not assigned in the backend configuration so should have been deassigned, but were not.

Environment

DIMETRA

DEX R02.06.04

DCX9000 Web Console V1.04.07 

Resolution

Workaround:

In order to resolve the issue, perform the following steps:
1. Check the permission so the console can deassign the talkgroups.
2. Access the console and manually deassign all the talkgroups. Logout to save the status.
3. Check the permission so the console cannot assign/deassign talkgroups. Select the TGs that will be automatically assigned.
 
This happens because the console saves its status (connected TGs) when the logout is performed.

 

Permanent fix:

Package DCX9000v010408_pkg20241209.zip has been released. It is available to download in DCX9000 Customer Portal.