Error
The user is streaming media in an Aware Video Player (the thin client), they switch to another tab in Chrome and when they return to the tab with the Aware all the streams have broken and need to be reconnected.
Environment
PROD
Root Cause
This is working as intended. Aware Video Player is meant to be used in the foreground at all times for surveillance reasons and is not intended to be made a secondary tab.
Workaround/Fix
The users can list Aware as an "active tab" in Chrome by following these steps...
-Open Chrome Settings
- On the left, select "Performance"
- Find the option "Always keep these sites active" under the General option and select Add
- Select the "Add Sites Manually"
- Type in "*.commandcentral.com" and add it, and then also add "https://savitar.z13.web.core.windows.net"
This workaround will help performance but will not completely fix the issue as ,again, the video player is designed to be working in the foreground, undisturbed as much as possible.