WebNM Login Issue After DIMETRA Express Maintenance Reboot


Symptom(s)

1. The login functionality on WebNM/WebUI failed after a maintenance reboot of the DIMETRA Express R2.5 system.

2. No error messages were displayed when attempting to log in using admin, supervisor, or support user accounts.

3. Clearing the browser cache resolved the issue, and login was successful afterward.

Issue

1. A login issue occurred after performing a maintenance reboot on the DIMETRA Express R2.5 system.

2. The system did not produce any error messages, and login attempts for various accounts failed.

3. The issue was related to browser cache conflicts preventing proper authentication.

Environment

  • DIMETRA Express R2.5

 

Resolution

1. The browser cache was cleared, which resolved the login issue encountered after the DIMETRA Express R2.5 maintenance reboot.

2. It is recommended to clear the browser cache whenever switching between systems or when encountering login issues in WebNM/WebUI.

3. In similar scenarios where login fails without displaying error messages, clearing the browser cache should be attempted as a troubleshooting step.