Symptom(s)
1. Mikrotik Groove device resets on its own.
2. Unable to log in to the Mikrotik Groove device.
Issue
1. The Mikrotik Groove device experiences repeated self-resets.
2. The Mikrotik login functionality is inaccessible.
Environment
- Product: Watchguard
- Category: In-Car Video
- Wireless Network Hardware
- Software/Firmware Version: EL5/ELC/EL4
Resolution
1. Verify the condition of the Mikrotik Groove device. Ensure connections to and from the Mikrotik Groove are secure and the cables are not damaged. The Mikrotik Groove is a Power over Ethernet (PoE) device. Ensure that the PoE switch or PoE injector connections are secure.
2. If the device continues to reset and log in to the Mikrotik groove to check inaccessible configuration, initiate the RMA process by logging into https://customerhub.motorolasolutions.com or contacting 1-800-MSI-HELP.
Should you require further assistance, please contact technical support at 1-800-MSI-HELP.