Fleet management systems display radio information but fail to show details about batteries.

- Battery data is not being displayed in the fleet management system despite successful communication with radios via MNIS gateway.

- Port 4012 is enabled on radios and the MNIS gateway. Radios register on DDMS.

- Firewall has been disabled on the server for testing, but no improvement was observed.

- Product: MOTOTRBO Applications

- Software Version: Version 4.03 - BUILD R25.02.28

1. Verify that the MNIS gateway is properly configured.

2. Ensure that the Battery Management Server ID matches the MNIS Application ID in the network settings of the radios.

3. Confirm that Over-The-Air (OTA) battery management is enabled in both the radios and the channels in the network configuration.

4. Check that the radios and chargers are running the necessary firmware versions to support battery data reporting.

5. Use IMPRES Fleet Management software for Motorola Solutions IMPRES batteries; third-party batteries may not be supported.

6. Ensure battery data is being collected from IMPRES chargers, especially if OTA support is not enabled.

Steps to perform to get it work:

Please note that the IP address change should be applied to the Ethernet connection that is connected to the repeater, not the tunnel.
Here are the instructions to configure the Ethernet connection IP.

1. Make sure the PC is connected to the repeater via Ethernet cable.
2. Identify and change the Ethernet connection IP.

• Open Control Panel, navigate to Network and Sharing Center.
• Click on Change adapter settings from the left-hand menu.
• Right-click on the Ethernet connection that is connected to the repeater, and select Properties.
  
  
  Note: If you are not sure which Ethernet connection is connected to the repeater, you can unplug the Ethernet cable from the repeater and then plug it back in. This will help you identify the correct connection.
  
  
• In the Properties window, double-click on Internet Protocol Version 4 (TCP/IPv4).
• Select Use the following IP address and enter the following details:
  
• IP address: For example, 172.16.1.80 (make sure the IP is not in use by another device).
• Subnet mask: 255.255.255.0
  Example: Based on the config file you have attached in the email, the master IP address of the customer's repeater is 172.16.1.24, the Ethernet connection IP should also be in the range 172.16.1.x (e.g. 172.16.1.80, 172.16.1.1)
  
• Click OK to save these settings.

3. Confirm that the MNIS Data Gateway service is running on the PC.

4. Use the ping command to verify connectivity with the radios.