Topic/Objective
- Inability to sync new agency users from Active Directory (AD) to Flex.
- Only one of seven users appeared in Flex with syusradm.
- Remaining users appeared in apnames but lacked syusradm.
Scope/Context
- FLEX
- Active Directory (AD) Lite
Background/Details
- Agency had manually entered apnames, blocking the sync from AD.
Outcome/Recommendation
- Delete manually entered apnames for new users.
- Perform a Forced Refresh on the AD webapp.
- Users' apnames and syusradm should appear correctly.
- Optionally, manually add syusradm and include AD Login name as userPrincipalName or distinguishedName from AD. In this ticket, the distinguishedName was name that looked like an email.