Topic/Objective
ESET License Activation and ESET Signature update issue
Scope/Context
- DIMETRA X-Core 9.2.0
- ESET Protect Web Console
- Linux and Windows clients
Background/Details
- Inability to activate ESET license and update ESET signature via the ESET Protect Web Console.
- Potential issues due to missing GBR813 (ESET 8.x certificate update for legacy releases) implementation because the ESET 8 certificates used in D9.1.x and D9.2.0/ GBR717 expired on February 19, 2025. If the certificates are allowed to expire then the ESET server and ESET client can no longer communicate and it is not possible to remotely update signatures or get alerts.
Outcome/Recommendation
- Implement GBR813 (ESET 8.x certificate update for legacy releases) in the affected system to resolve ESET license activation and signature update issues.
- Ensure the latest software and procedures are used during implementation.