Template level External Article ID
KBA00040112
Issue
Occasionally you may encounter a problem where the Flex client does not allow you to enter your username and password. The fields simply do not exist to enter data into. This will most often occur immediately following an update to your Flex system
Resolution
The problem will likely present directly on the login screen for the Flex client.
What is expected:
What you see when problem is present:
To fix this problem, you must clear your local Flex client cache, on the PC that is affected.
This can be located at the following location:
%localappdata%\Spillman\Spillman
Simply delete the entire %localappdata%\Spillman\Spillman directory. You will then be able to enter your credentials again.
