Template level External Article ID
KBA00039526
Summary
Understanding MSMAIN and MSMSG
Primarily your main troubleshooting tables for message status will be MSMAIN and MSMSG.
MSMAIN houses the information pertaining to mobile emails and forms.
MSMSG handles the information pertaining to instant messages.
Within these tables there is a Status field.
Reference
The Status field contains the info you need. Here are the statuses and the numbers they are mapped to:
- ALL= -1
- NEW= 0
- PROCESSED= 1
- SENT= 2
- READ= 3
- FORWARD= 4
- REPLY= 5
- REPLYTOALL= 6
- DELETE= 7
- IMPORTING= 8