Send a customer an email to register for access for the MNS Support Communities portal.

Product/Application: MNS Support Website; SalesForce - Communities
Module :n/a
Build/Version: All
Prerequisites:  
MNS – Communities Portal

1. How to find the Motorola Customer Number
   1. See MNS – Communities Portal – MSI Customer # Lookup for more information.

Tools required: web browser

Process Steps: 
 

• Verify Contact is listed as a POC for their Facility in Vesta Salesforce
• Verify Company exists in MSI Salesforce
• Send Contact Email to Register
• Example of Email:
• Confirm / Validate Email Address
• Account Creation Completion Email
• Example of Sent Email:

Verify Contact is listed as a POC for their Facility in Vesta Salesforce

Proceed to Vesta SalesForce, search for the individuals to see if they are listed as a POC for their Facility.
If contact is not listed as a POC, send email to the site to find out if the site would like to allow customer access for Documents & Videos or make a POC for their facility.

• See MNS – Communities Portal – Access to MSI Learning for more information.

Verify Company exists in MSI Salesforce

Proceed to MSI SalesForce, search for the individuals by Email Address to see if they already exist and which company they are listed with.
Look up the Customer’s Motorola Customer number in MSI Salesforce.

• See MNS – Communities Portal – MSI Customer # Lookup for more information.

Send Contact Email to Register

Send Email to the individual with their Motorola Customer Number for them to Register.
 
Replace the [xxxxxxxxxx] with the customers Motorola Customer Number.

 

Example of Email:

Subject: Mass Notification Support Communities Registration Process
 

Please follow the registration steps below to access the Mass Notification Support Communities.
 
From your browser, navigate to www.motorolasolutions.com
In the top right, click on the Avatar.
Click on Register.
Click on Business Account.
Please fill out all entries using [xxxxxxxxxx] as your Account Number.
A confirmation email will be sent with a link to Verify / Activate your account.
Once you have verified your account, please forward the email to vesta.support@motorolasolutions.com stating your registration has been completed through www.motorolasolutions.com.
A confirmation note will be sent to your email with a link to the new Mass Notification Support Site.
 
If you have any further questions, Please! do not hesitate to let us know how we may assist you.

Thank you.
Best Regards,

Motorola Solutions Mass Notification
Technical Support Team
 

This email and any attachments are for the authorized recipient's use only. If you receive this email in error, please immediately delete it from your system and notify the sender. You must not disclose, print, re-transmit, store, copy or rely on any part of this email and any attachments if you are not the authorized recipient. This email and any attachments are confidential and may contain confidential information and/or copyright material of Motorola Solutions, Inc. 

 

Confirm / Validate Email Address

The Customer will be sent a Verification Email with a link for them to click to Validate their Email Address.
 
 

 

Account Creation Completion Email

Once account creation has been completed, an email will be sent to the individual.

Example of Sent Email:

Welcome to MotorolaSolutions.com! 

Your User ID has been activated, approved and linked to the appropriate account number per your request.  Provisioning of your account should be complete within 10 minutes of receipt of this email.  Please ensure that you log out of your current session and reopen your browser.

To access the Web Store:
Navigate to motorolasolutions.com
Click How To Buy
Click Shop Select Accessories.
Enter your User ID and Password to login

Your User ID: XXXXX

You will also have access to the following sites with your User ID and Password:
Motorola Online (MOL) - businessonline.motorolasolutions.com - Radio Repair Requests, Order Tracking, and other tools

Learning Experience Portal (LXP) -  learning.motorolasolutions.com - Training available via Virtual and/or Instructor Led Courses (72 hours after being set up).

If you have any additional questions, or would like assistance navigating the site, please contact us Monday through Friday, 8am-5pm CST at 800-814-0601.

Your case is now resolved and will auto-close in 72 hours. If you feel it is not resolved, please reply to this email.

Regards,