Issue
How to add WAVE Users and Talkgroups to Dispatch User from the Wave Portal.
Environment
Wave OnCloud, Wave PTX, Wave Dispatch, WDS
Resolution
The steps to add WAVE Users and Talkgroups to Dispatch User are outlined in the WAVE PTX R11.2 Portal User Guide on Page 50, Section 4.3, Titled "Assigning Contacts" and Page 20, Section 1.4.3, Titled "Associating Users to Talkgroups".
This document is located on MSI Learning Management System (LMS): MN009037A01
https://learning.motorolasolutions.com/user-guide/79347enus
Page 50, 4.3
Assigning Contacts
When and where to use: Follow these steps to assign contacts:
Procedure:
1 Click the Manage link associated with the user to go to the Central Admin Tool (CAT) page.
2 From the Contacts tab, click the Assign Contacts button.
3 Select the contacts you want to assign to the user’s phone book by selecting the applicable
checkboxes. Only unassigned contacts are available to the user for selection. You can also
select multiple contacts by clicking the check box before the Name header, which functions as a
Select the All check box.
4 Click the Assign button. The assigned contacts are displayed in the Contacts tab and the total
contacts count increases accordingly.
5 A success message is displayed.
Page 20, 1.4.3
Associating Users to Talkgroups
Talkgroup association allows you to assign Talkgroups to the Users. Make sure that you have created
Talkgroups from the Creating a Talkgroup on page 59 section of this document.
When and where to use: To associate Users to Talkgroups, follow these steps:
Procedure:
1 In the Talkgroup screen, hover over the Talkgroup and click the Edit icon.
2 Click the Add User icon on the Talkgroup edit page. A Manage User slider is open.
3 Select the checkboxes next to the names of the Users.
4 Click Assign.
5 Click SAVE to add the users.
The number of Users in the Talkgroup updates to display the total count.
NOTE: Dispatch Users can only be associated with "Dispatch" type Talkgroups.