Error
Error Code: 299
Description: "Media Sync Error"
One or more audio or video streams are out of sync with one or more other audio or video streams.
Environment
M500 In-Car Video System
Root Cause
The system monitors the relative timing between all audio and video streams, in terms of the Presentation Time Stamp (PTS) values observed in the synchronization phase of audio and video generation. Under normal conditions, these will always be well within one second of each other. This error is indicated when the relative gap between PTS values between audio and/or video streams is excessively large and will excessively degrade the playback of the event.
Workaround/Fix
Attempt a power cycle to recover.
If the issue persists, the unit may need to be repaired or replaced; contact Motorola Solutions Mobile Video Repairs (RMA) department at 1800-MSI-HELP.