DIMETRA Express DataVoice/Jasco third party dispatcher clients slow downloading of TG/Individual resources from AIS


Issue

Why is DataVoice /Jasco Voice Logger client slow downloading TG/Individual resources from DIMETRA Express AIS

Originally only the first few TGs could be fetched after the Voice Logger was registered with the DIMETRA Express AIS.

After a software patch from DV/Jasco then all talk resources could be fetched, but still very slowly, each resource took 5 secs to fetch.

Environment

DIMETRA

AIS

Datavoice DV/Jasco voice logger

 

Resolution

The slow download is due to using DNS in DataVoice/Jasco Voice logger. Changing the Nexus/Jacorb configuration to not use DNS, the downloading of 5000 Individuals and 400 TGs just took seconds.

Please change the following jacorb config item:

 
In c:\DataVoice\Libra\NexusServer\lib\JacORB\etc\jacorb.properties, change jacorb.dns.enable=on to jacorb.dns.enable=off
 
Restart the Libra services after doing this.