If APX Radio Management or CPS installation has errors or needs additional diagnostics, installer debug logs can be used to troubleshoot.

CPS or RM installation fail

How to pull logs for a failed CPS or RM installation

Unable to install CPS or RM

APX Radio Management (RM)

APX CPS (Customer Programming Software)

Open a Command Prompt and use the cd command to change directories to the location of the installation file (see image below).

Run the installation file (ex: setup.exe) command with the /debuglog switch.

Example:
c:\setup.exe /debuglog

This will create a file named InstallSheild.log in the same folder the setup.exe file is located in.

For installations that fail during the SQL install, see also:

KB0030871 
APX RM installation fails immediately when attempting to install SQL

KB0022701
APX Radio Management installation fails during the SQL Server installation portion