Customer having trouble accessing our Motorola Authentication Portal
Example : 
1) Without Authentication Credential
2) Verification Code not received
3) Login Failed even with correct credential 
4) Successfully login to Portal but still not able to query for license

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All users

Motorola recently introduced a security enhancement where motorola okta 2fa is needed to verify license activation and need below requirements

• The customer needs a valid Motorola Solutions username/password (Okta).
• The user needs to be authorized to download software from MyView. 
• Using these valid credentials, customers need to log in on connect.motorolasolutions.com portal.
• Once authorized on the portal, the customer can continue to perform the registration process.

• If the firewall is restricting access to connect.motorolasolutions.com, the customer needs to work with their IT department to get the following URLs added to the exception list: connect.motorolasolutions.com, connect-error.motorolasolutions.com, cp-redirect.motorolasolutions.com:6082, sso.motorolasolutions.com

RECOVERY AND REPAIR PROCEDURES: If the customer does not have valid Motorola credentials:

• Customers need to go to www.motorolasolutions.com, Click on Sign in on the right side of the page:

• Click on the Register button at the bottom:
• Select the country of residence and click Next
• Register themselves using the CHOOSE BUSINESS Option on the next page
• Use an existing customer account number at the time of registration. Motorola Customer Number must be included for the admin to be notified and approved of the new user.
• This will create a new user ID and password for the user.
• Admin from that customer agency will need to grant access to this new user. If you need assistance in finding your admin, please contact customer support.
• Once the access has been granted, the user will have a valid account and be part of the authorization group which will enable them to log in successfully to connect.motorolasolutions.com

If a customer has valid Motorola credentials but gets an Unauthorized error message on connect.motorolasolutions.com. :

• The customer would need to visit motorolasolutions.com/radiolicensingsupport and contact the appropriate support team.

If a customer try login and not receiving verification code:

• The customer need to email (partners.apac@motorolasolutions.com) and contact Motorola Solutions Service Desk Partner Empower Support Team.

If a customer successful login to portal but still not able to query license:

•  The customer need to email (techsupport.apac@motorolasolutions.com) and contact Motorola Solutions Service Desk Support Team.