Error
Android (Si500, LEX) Radio Management may report that a device already exists, when it does not display in the RM database. This error code is error 6001.
Environment
Si500
LEX
Android RM (Radio Management)
Root Cause
Database cleanup issue.
Workaround/Fix
Download Si500_RM_6001_Fix.ext from Myview / CustomerHub / PartnerHub as appropriate.
Run this file on the impacted RM server.
Re-register the device that failed initially.
This issue was fixed in APX and MOTOTRBO Radio Management prior to 2018. It was not discovered in Android RM until after RM 2.20.73 as marked as the final release. Impact is expected to be very rare, so a re-release was not warranted.