MOTOTRBO SmartPTT Radioserver service startup pending


Symptom(s)

SmartPTT Radioserver unable to startup the service.
Service stuck forever on startup pending

Issue

SmartPTT service unable to startup even at Window Services list showing below error

Error 1053 - The Service did not Respond to the Start or Control Request in a Timely Fashion





 

Environment

SmartPTT version 9.8.1.20

Resolution

Root Cause was identified this is due to the recording folder setup for the radioserver is too huge (70GB) and causes radioserver reading the folder timer timeout. 



After changed a new empty folder (Recording_New) to the setting, radioserver manage to startup the service.