Mobile Video - BWC - V300/V700 - Pairing Fails with SmartContol Phone Application


Symptom(s)

SmartControl phone app fails to pair with the V300 camera

Issue

Paring information is lost or overwritten

Environment

SmartControl Phone Application for V300

Resolution

Pairing information can be lost or overwritten if two cameras are checked out to the same officer at the same time and the officer attempts to pair with both of the cameras in succession.

If this happens, pairing will need to be forgotten from the phone and the camera will need to be re-paired using the dual button press.