The document below references the ways you can obtain support in North America for your WAVE issue.  This should assist in your reaching the right team to assist with your issue.  Here is a brief on what each team is responsible for:

Customer Care Partner Hub and Subscription Management Team - 

Who we support: Partners (VAR, VAD, SaaS Agents, etc), internal Motorolans

Portals we support: Partner Hub, Partner Central, MyView, Shop, MOL, CPQ, LXP

General online inquiries, User and account provisioning, troubleshooting tech performance issues or access issues, SMP issues

USER Onboarding: We promote self-service features, like admins inviting new users and will intervene to ensure users linked to existing accounts can access Partner Hub, Partner Central, and valid Application Access.

NA Customer Care Customer

Who we support: Direct customers, end users, internal Motorolans, consumers 

Portals we support: Customer Hub, MyView, Shop, MOL, AEM/Knowledge Base, LXP

General online inquiries, User provisioning and account setup, troubleshooting tech performance issues or access issues, SMP issues

WoC Accounts Receivable

Who we support:  Partners (VAR, VAD, SaaS Agents, etc), internal Motorolans, direct customers

Support of: Billing inquiries, credit request, cancellations

TSO WAVE Technical Support - Technical Issues Only

Who we support: Partners, Distributers, Direct Customers, WoC users. 

What we support:  Technical issues for WoC, WAVE PTX, Critical Connect, Wave on Prem, WAVE Tactical

Portals we support: One WAVE PTX Portal, WAVE Portal (LACR), CAT tool for Critical Connect.

Devices: TLK 100, TOK 110, TLK 150, TLK 25, Rug Gear, ION, WRG, Single and Multi-Tenant Gateways, Hardware included in WAVE Tactical.

Software: WAVE Client App, Dispatch App, Wave Tactical Suite, WAVE Recorde

With SMP many responsibilities shifted.  Hopefully the above breakdown will give you an idea of where the issue before you, can be supported.

Customer Care Partner Hub and Subscription Management Team

NA Customer Care Customer Hub and Subscription Management Team

WoC Accounts Receivable

• • • Email wocar@motorolasolutions.com to create a case.

TSO WAVE Technical Support