TAS - Creating Multi-Dispatch Users for TAS (as an Agency Manager)


Summary

VEHICLEMANAGER QUICK GUIDES

CREATING MULTI-DISPATCH USERS FOR TAS

This guide describes how Agency Managers can create and configure a generic User account for Multi-Dispatch TAS Access, install TAS, and configure it to use the new User account.

  • Target Alert Service (TAS) is software for Windows that allows VehicleManager users to receive VehicleManager Hot List alerts in the Windows desktop environment.
  • Multi-Dispatch TAS Access is a User Permissions setting in Vigilant VehicleManager that allows a single User account and credentials to be used for multiple TAS Clients, while still being CJIS compliant. 

Useful in dispatch environments, these features allow multiple TAS users to all get the same alerts from a single VehicleManager User account configured with the desired Hot Lists.

Reference

CREATING A MULTI-DISPATCH USER

    1. Login to Vigilant VehicleManager with an Agency Manager account and navigate to Agency Management → User Management → Add New User.
    2. Fill out the required fields highlighted in yellow: 
    1. Email/Username: Create a generic email and username with the same email domain as your agency. The username will be used to log in to TAS. For example: agencynameTAS@agencydomain.com
    2. Password/Confirm: Create a memorable, but secure password to use for the account. The password will be used to log in to TAS. For example: AgencyTAS#123
    1. Name: Use your name, or create a generic name. For example: Multi Dispatch
    1. Phone: Use your agency’s phone number, or a generic phone number. For example: 800-555-1212
    1. Enable the checkbox for the Multi-Dispatch TAS Access option. Disable the checkboxes for the following options:
      1. Allow Password Change
      2. User must change password at next logon
      3. CarDetector
    2. Click the Configure button next to Icon Management. Click the Hidden radio button for each icon, then click OK.

CONFIGURING ALERT MANAGEMENT

    1. Scroll down to Hits (Hot List - Detection matches) and click Configure next to Alert Management.
    2. Disable all of the checkboxes. 
    3. Enable the Target Alert Service (TAS) checkbox. Click the Download Button (Arrow Icon) to download the TAS Installer file (TAS_Installer.msi).
    4. If desired, enable the Ignore Out-of-State Alerts checkbox if the TAS users that this account will send alerts to should get Alerts from Hot List hits made outside of your Agency’s state.

NOTE: If desired, click Configure to select the specific states that the TAS users should receive alerts from.

    1. If desired, leave the Status: In Use checkbox enabled next to Geographic Zoning. 

NOTE: By default, this option is enabled with a Custom Zone set for a circular zone centered on your Agency. Click Draw Geo-Zone to define a different geozone within which TAS users will receive alerts. 

 

 

CONFIGURING ALERT FILTERING

    1. Click Configure next to Filter Alerts.
    2. Ensure that the Email + TAS + MC option is selected.
    3. Under Hot List Source(s), disable All Sources, and enable these suggested options:
      1. CDFS Client
      2. CDMS Client
      3. LEARN_[YourAgencyName]
      4. Any State Hot Lists
      5. Any other Agency’s Hot Lists in your general geographical coverage area
    4. Under Alert Type(s), enable the alert types that the TAS users receiving alerts from this user account should be aware of. 
    5. Under Agency(s) disable All Sources, and enable these suggested options: 
      1. My Agency
      2. Commercial Data (if available)
      3. Any other Agencies in your general geographical coverage area
    6. Under User(s), enable All Users. Under System(s), enable All Systems. Click OK.

SAVING THE NEW USER ACCOUNT

After configuring all of the User account options, don’t forget to click Create to create the User account.

    1. Click Save at the bottom of the LEARN - Setup Alert Management window.
    2. Click Create in the Edit User window.

VIEWING/MODIFYING USER ACCOUNTS

If desired, search for the new User account to view or modify any of the options previously configured. 

    1. Navigate to Agency Management → User Management → Search/Modify Users.
    2. Enter the Name or Email Address used to create the generic User account and click Search.
    3. Click on the account in the search results and click View or Modify to view or modify the User account settings.