Error
SYMPTOMS:
When using RM to upgrade radios from R2.10 firmware to M2020.01 users may experience an issue with subscriber radios displaying “Config Error 02/98”. The issue may occur if both a) License b) Firmware upgrade is selected and added to the same RM Job.
MODELS / SYSTEM RELEASES / KITS / DATE CODES AFFECTED:
All MOTOTRBO Subscriber radios that require upgrade to M2020.01 or newer version firmware
Environment
MOTOTRBO Radios
Root Cause
The “Config Error 02/98” indicates that the SUM license was not successfully enabled/ applied to the radio. This is due to the programming order in Radio Management (RM) tool. Users should apply the SUM license before the firmware upgrade.
Workaround/Fix
Option 1: CPS
Use CPS and recover the license
Use the Recover Device Licenses option.
Then use the Activate Device Licenses opinion.
Note: If the Radio is used in Capacity Max you will not be able to use the Read or Write functionality.
Option 2: RM
Read in RM, recover license, write to radio
Run the Recover Licenses via Settings
After the recovery process finishes you will need to reread the Radio via USB, OTAP, or WIfi.
Once Read is complete we will go into Manage Licenses and verify the Radio licenses now says “Ready for Activation”.
Write the Radio via USB, OTAP, or Wifi.