Mobile Video - ICV - M500 - Customer Release Notes 24.3.1.33


Summary

Motorola Solutions, Inc. M500 Customer Release Notes
August 2024 - 24.3.1.33

For up-to-date information on M500 Software, contact Support (register here if you are a new user):
https://www.motorolasolutions.com/en_us/support.html
Phone: 1-800-605-6734(toll free)

 

Major Features

Features
4K Front Camera producing Cropped Video and Wide Video Streams up to 1080P
Automatic License Plate Recognition (ALPR)
Backseat Human Form Detection
1080P Cabin Camera
1080P Rear Camera
1080P Exterior Camera
5 Camera Solution
2 Wired Microphones
2 Wireless HiFi Microphones
GPS
Radar
Dual Path upload
USB Evidence Transfer
Internal SPS
Group Recording
Peer Assisted Recording
Live Streaming via ccAware
Live Streaming via VideoManager EX
Record-After-The-Fact on-device or remote from Evidence Library
Upload to Evidence Library via external WiFi or LTE radio
Event Tagging
Covert Mode
Dark Mode
Copyright © 2023 Motorola Solutions Inc. All rights reserved
External Inputs for Starting an Event
Crash Detection
On-device Event Review
Review by Time
Camera Backgrounding
Pre-Event
Supercapacitors (Emergency Recording on Power Loss)
Supervisor/Admin protection for RATF event creation across officer login
Officer Login and Associated Officer Preferences
SPS configuration via USB
Seamless configuration and upgrade via USB
Secure data extraction
Manual re-export events to USB
Manual event deletion

 

Release 24.3.1.33

New Features

Feature Description
Front Camera Quality Improvement The front camera has been updated to improve image quality.
Default configurable Live View The default live view is now configurable through Video Manager.
Radar Speed Metadata Overlays Added radar speed to all player overlays.
Improved Recording Indications Increased width of recording indicators and added to all sides of the display to improve visibility.
BWC Status The associated Body-worn Camera Device Name and IP address are now displayed under the Status->Network Menu.
Updated Display Icons
The status icons for WiFi, BWC, pending update, and streaming have been updated to improve visibility.
The BWC icon now shows the number of connected devices and number of associated devices. When any associated devices are not connected, the BWC status changes to amber. Green indicates all associated devices are connected.
The live streaming icon is removed when reconnecting to ccAware in order to provide more accurate status.
Event Review It is possible to review events during manual event deletion and manual re-export.
Time Source Reset It is possible to reset the locked time source manually through Maintenance mode. This allows units to utilize network time that previously acquired GPS lock.
Localization Updated French language localizations on the user interface.

 

Corrections

Issue Description
ALPR detection Corrected intermittent issue where detected plates were not communicated to CDM.
ALPR connectivity Corrected networking issue where plate detection stopped working when the MDC is disconnected and reconnected.

 

Limitations

# Limitations Workaround
1 Long start time after upgrade

After a software upgrade, the unit may take 10 minutes to completely start again while the upgrade is applied. The splash screen will indicate that an upgrade is in progress.
Wait for the upgrade to complete
2 It is possible to get stuck on the disk check screen on startup. When this occurs, it is normally the result of sudden power loss occurring multiple times, and may indicate a problem with the power wiring or shutdown timer configuration settings.

The message on the display indicates the recovery could take up to 40 minutes.
After 40 minutes have passed, the unit should function as expected. Leave the system running for at least 20 minutes after recovery to ensure sufficient charging of the supercaps. Note that the supercap charge is now shown under the Home->Utilities->Diagnostics menu.

 

Associated Firmware Versions

Component Version
SPS 2.0.0.26
G2Base 2.0.0.200
V300 24.1.1.46
V700 24.1.1.65
VB400 V17.3.2
HiFi Mic v2 2.1.0.16
HiFi Mic v3 3.5.4.0
CDM App 6.5.230.28
Video Manager EL 2024.4.22 Build: 4
Video Manager EX 24.1.2
Video Manager On-Prem 2024.4.22 Build: 4
Upload Server 2024.4.11.5
M500 Transfer Agent 1.0.574.1