Summary
Motorola Solutions, Inc. M500 Customer Release Notes
August 2024 - 24.3.1.33
For up-to-date information on M500 Software, contact Support (register here if you are a new user):
https://www.motorolasolutions.com/en_us/support.html
Phone: 1-800-605-6734(toll free)
Major Features
Features |
4K Front Camera producing Cropped Video and Wide Video Streams up to 1080P |
Automatic License Plate Recognition (ALPR) |
Backseat Human Form Detection |
1080P Cabin Camera |
1080P Rear Camera |
1080P Exterior Camera |
5 Camera Solution |
2 Wired Microphones |
2 Wireless HiFi Microphones |
GPS |
Radar |
Dual Path upload |
USB Evidence Transfer |
Internal SPS |
Group Recording |
Peer Assisted Recording |
Live Streaming via ccAware |
Live Streaming via VideoManager EX |
Record-After-The-Fact on-device or remote from Evidence Library |
Upload to Evidence Library via external WiFi or LTE radio |
Event Tagging |
Covert Mode |
Dark Mode |
Copyright © 2023 Motorola Solutions Inc. All rights reserved |
External Inputs for Starting an Event |
Crash Detection |
On-device Event Review |
Review by Time |
Camera Backgrounding |
Pre-Event |
Supercapacitors (Emergency Recording on Power Loss) |
Supervisor/Admin protection for RATF event creation across officer login |
Officer Login and Associated Officer Preferences |
SPS configuration via USB |
Seamless configuration and upgrade via USB |
Secure data extraction |
Manual re-export events to USB |
Manual event deletion |
Release 24.3.1.33
New Features
Feature | Description |
Front Camera Quality Improvement | The front camera has been updated to improve image quality. |
Default configurable Live View | The default live view is now configurable through Video Manager. |
Radar Speed Metadata Overlays | Added radar speed to all player overlays. |
Improved Recording Indications | Increased width of recording indicators and added to all sides of the display to improve visibility. |
BWC Status | The associated Body-worn Camera Device Name and IP address are now displayed under the Status->Network Menu. |
Updated Display Icons
|
The status icons for WiFi, BWC, pending update, and streaming have been updated to improve visibility. |
The BWC icon now shows the number of connected devices and number of associated devices. When any associated devices are not connected, the BWC status changes to amber. Green indicates all associated devices are connected. | |
The live streaming icon is removed when reconnecting to ccAware in order to provide more accurate status. | |
Event Review | It is possible to review events during manual event deletion and manual re-export. |
Time Source Reset | It is possible to reset the locked time source manually through Maintenance mode. This allows units to utilize network time that previously acquired GPS lock. |
Localization | Updated French language localizations on the user interface. |
Corrections
Issue | Description |
ALPR detection | Corrected intermittent issue where detected plates were not communicated to CDM. |
ALPR connectivity | Corrected networking issue where plate detection stopped working when the MDC is disconnected and reconnected. |
Limitations
# | Limitations | Workaround |
1 | Long start time after upgrade After a software upgrade, the unit may take 10 minutes to completely start again while the upgrade is applied. The splash screen will indicate that an upgrade is in progress. |
Wait for the upgrade to complete |
2 | It is possible to get stuck on the disk check screen on startup. When this occurs, it is normally the result of sudden power loss occurring multiple times, and may indicate a problem with the power wiring or shutdown timer configuration settings. The message on the display indicates the recovery could take up to 40 minutes. |
After 40 minutes have passed, the unit should function as expected. Leave the system running for at least 20 minutes after recovery to ensure sufficient charging of the supercaps. Note that the supercap charge is now shown under the Home->Utilities->Diagnostics menu. |
Associated Firmware Versions
Component | Version |
SPS | 2.0.0.26 |
G2Base | 2.0.0.200 |
V300 | 24.1.1.46 |
V700 | 24.1.1.65 |
VB400 | V17.3.2 |
HiFi Mic | v2 2.1.0.16 |
HiFi Mic | v3 3.5.4.0 |
CDM App | 6.5.230.28 |
Video Manager EL | 2024.4.22 Build: 4 |
Video Manager EX | 24.1.2 |
Video Manager On-Prem | 2024.4.22 Build: 4 |
Upload Server | 2024.4.11.5 |
M500 Transfer Agent | 1.0.574.1 |