Symptom(s)
Unable to access the Radio Control Manager (RCM) via single sign-on or manual credential entry.
The following error messages are encountered:
Diagram 1: Single Sign-On Error
Diagram 2: Manual Credential Entry Error
Issue
User is unable to log into RCM when the user is a member of only zone_x group.
When user is member of “all_zones” groups, they are able to log into each RCM, including needed zone.
Workarounds:
On the DC assign user to “all_zones” groups instead of “zone_x” group.
This will allow user to log into RCM in all zones in the system as opposed to just the one group.
To access the RCM, right click on the IE and run as different user > login using astrousr > then paste the RCM URL: https://atr.zone1:50111/
Environment
- A7.17.0/1/2/3
- Radio Control Manager (RCM)
- Air Traffic Router (ATR)
Resolution
To fix this issue, refer to the MTN-0097-18-NA.