Error
APX900 / APX1000 / VX-949 have a missing radio battery fuel gauge icon or the error message “Invalid Battery”.
Environment
Radios:
APX900
APX1000
VX-949
Batteries:
PMNN4491D
PMNN4489C
PMNN4412AR
Root Cause
To address end of life (EOL) components with APX Batteries used in APX900 / APX1000 / VX-949 radios the following changes are
being made:
● APX Batteries (listed below) will be built with new components and will be identified with a new revision suffix
● APX900 / APX1000i / VX-P949 Portable radios that use these new Battery revisions require a compatible radio firmware version
Failure to use the compatible radio firmware with the listed batteries may result in: a missing radio battery fuel gauge icon or the error message “Invalid Battery”.
The actual battery capacity is not impacted, however, over time, the battery gauge level on the radio may display a lower battery level than the actual remaining battery capacity.
Workaround/Fix
Upgrade radio firmware to R28.31.00 or greater
See MTN-0198-22-NA for details
LABOR ALLOWANCE:
This is an informational bulletin. No labor warranty is implied, intended or authorized for U.S. Domestic Partners/Customers.
Other regions should follow their own standard procedures. For assistance with this bulletin please contact your MSI Technical support center.