Symptom(s)
1. A device was deleted in the Portal.
2. Attempts to register a new device resulted in no licenses under Tier Packaging.
Issue
1. The customer deleted a device in the Portal.
2. When trying to register a new device, no licenses were available under Tier Packaging.
Environment
1. Product: WAVE On Cloud - PTX
2. Category: Portal
Resolution
1. It was identified that the license for the deleted device was not available for the new device registration.
2. A Salesforce ticket was created by Technical Triage and sent to the correct team for assistance.
3. The issue was marked as resolved with the creation of the Salesforce ticket.