1. Audio from one talk group was heard on another talk group.

2. Talk group audio segregation was not functioning as expected.

1. A configuration problem caused audio from one talk group to crossover into another talk group on Wave radios.

2. The problem was linked to default settings for talk group scanning within the Wave Portal.

1. Product: WAVE PTX

2. Hardware: TLK110 radios

3. Category: Portal

4. Configuration managed via Wave Portal.

1. The talk group scanning settings in the Wave Portal were reviewed and updated to ensure proper segregation between channels.

2. Default settings for talk group scanning, which were activated during system setup, were unchecked.

3. Confirmation was received from the customer that the audio crossover problem no longer existed.