2-Step Verification Enrollment

Motorola Solutions website

https://www.motorolasolutions.com/en_us/support-search.html

At Motorola Solutions, safety and security is our top priority. This commitment extends to your online accounts with us.

Secure your Motorola Solutions account by enabling 2-step verification. This security measure is crucial for preventing unauthorized use of your account. Enable it now by following the instructions below and ensure continued access to Motorola Solutions websites and applications.

How to Enable 2-Step Verification 

1. From your browser, navigate to the Motorola Solutions portal (URL) you want to log in to. Enter your User ID, and then click the Continue button.

2. Select your desired verification preference by clicking the Select button next to the desired verification preference.

Email Verification

1. Click the Select button next to the Email verification option.

2. Verify with your User ID, then click the Continue button.

3. Enter your password, then click the Verify button.

4. Click the Send me an email button. You will receive a six-digit verification code to your email address. Navigate to your email inbox to retrieve your verification code.

5. Enter the six-digit verification code you received in your email inbox, then click the Verify button.

You are now enrolled into 2-step verification. Click the Go to Motorola solutions website link to close out the verification process.

Mobile Verification

You have the option to enroll in the Okta Verify or Google Authenticator mobile application for 2-step verification.

1. Click the Select button next to either the Receive mobile notifications or Receive Google Authenticator notifications option.

2. Verify with your User ID, then click the Continue button.

3. Enter your password, then click the Verify button.

Okta Verify Mobile Verification

If you chose to enroll in mobile 2-step verification with Okta Verify, you will be asked to set up the Okta Verify application.

1. Click the Set up button to continue.

2. Follow the instructions displayed on the screen to set up Okta Verify.

You are now enrolled into 2-step verification. Click Go to Motorola Solutions website to close out the verification process.

Okta Verify Mobile App Setup

Okta Verify is an application that must be installed on an iOS or Android mobile device. Okta Verify with push authentication adds a level of convenience and security to the authentication process. 

This type of 2-step verification is more secure than SMS, therefore, it is the recommended verification method at Motorola Solutions. 

Note: Okta Verify can be installed on up to 5 mobile devices.

1. Download the Okta Verify mobile app from the Google Play or Apple App Store.

2. Launch Okta Verify on your mobile device.

3. Select Add Account > Choose account type > Organization > Add Account from Another Device > Skip.

4. When prompted with the question, “Do you have a QR Code?” > Yes, Ready to Scan.

5. Point your mobile device's camera at the QR code displayed on your computer screen. Your device will enroll into Okta Verify. Enable Touch ID > Not now.

6. Once it is successfully set up, a green checkmark appears. Click the Done button.

7. An image of a phone screen showing the Okta Verify app with a green checkmark and the text "Account Added" appears. You have successfully enrolled your mobile device into Okta Verify. 

Your phone is now enrolled and will display a confirmation screen indicating that you have successfully configured the Okta Verify mobile app.

8. Close the application.

How to use Okta Verify

The next time you log in to your account, you can use Okta Verify by choosing one of the following:

• Select Get a push notification to receive a verification request on your mobile device.

• Select Enter a code to use the auto-generated code displayed in the Okta Verify app.  

1. If you select Get a push notification to receive a verification request on your mobile device, check your mobile device for a pop-up notification from Okta Verify.

2. If you select Enter a code to use the auto-generated code displayed in the Okta Verify app, open the Okta Verify App and tap “Yes, it’s me”, confirming an attempt to sign into Okta Verify.

Google Authenticator Mobile Verification

If you chose to enroll in mobile 2-step verification with Google Authenticator, you will be asked to set up the Google Authenticator mobile application.

1. Click the Set up button to continue.

2. Using your mobile phone, download and open the Google Authenticator app, tap the + sign, then select "Scan a QR code" or "Enter a setup key". Scan the QR code or enter the setup key on your phone, , and the app will generate a unique six-digit code. Enter the code and then click Verify.

3. Click Continue.

You are now enrolled into 2-step verification. Click Go to Motorola Solutions website to close out the verification process.

Google Authenticator Mobile App Setup 

1. Download the Google Authenticator mobile app from the Google Play or Apple App Store.

2. Launch the Google Authenticator app on your mobile device.

3. Tap Scan a QR code in the bottom right corner of your screen.

4. Point your mobile device’s camera at the QR code displayed on your computer screen. Your device will enroll into Google Authenticator. Once it is successfully set up, the screen below appears.

Your phone is now enrolled, indicating that you have successfully configured the Google Authenticator mobile app.

5. Close the application.

How to Use Google Authenticator 

The next time you log in to your account, you can use Google Authenticator.

1. Click the Select button next to the Google Authenticator option. 

2. Add the code from the Google Authenticator mobile application. Then click the Verify button.

Frequently Asked Questions (FAQ)

Q: Why is Motorola Solutions requiring me to use a verification code for my account?

A: We are requiring a verification code as an extra layer of security for your account. 2-step verification ensures that you are the only user logging into your account. This secondary layer of security helps us confirm your identity, keeping your information and data secure.

Q: Where can I receive my verification code?

A: You can receive your verification code via email or via the Okta Verify or Google Authenticator mobile app from a designated smartphone device.

Q: Which method should I choose to receive my verification code?

A: We recommend you use Okta Verify or Google Authenticator to receive your verification code because they are stronger verification methods. However, Okta Verify and Google Authenticator both require the use of a smartphone. Email is also available as an alternate verification method.

Q: What is Okta Verify?

A: Okta Verify is a mobile application developed by Okta that is used to confirm your identity when you sign in to your Okta account. Okta Verify allows you to verify your identity via a 2-step verification process by quickly approving a push notification from the app or by entering a one-time code from within the app, instead of receiving a SMS text message or phone call. This means that when you log in or make changes to your profile, you will be prompted to enter a verification code sent to the smartphone installed with the Okta Verify mobile application.

Q: What is Google Authenticator? 

A: Similar to Okta Verify, Google Authenticator is a mobile security application developed by Google that is used to confirm your identity when you sign in to your account. Google Authenticator adds an extra layer of security to your online accounts by using 2-step verification. It generates one-time passwords (OTPs) that you need in addition to your password when logging in, making it more difficult for unauthorized users to access your accounts.

Q: For how long are the verification codes valid?

A: The temporary verification code depends on the chosen verification method:

• Email notification: Verification code is valid for 5 minutes. Once the code expires, you will need to initiate the verification code again.

• Okta Verify code: Verification code is valid for 30 seconds. A new code will appear in the app every 30 seconds.

• Google Authenticator code: Verification code is valid for 30 seconds. A new code will appear in the app every 30 seconds.

Q: What happens if I do not enroll in 2-step verification?

A: If you are not enrolled in 2-step verification, you will be directed to a page where you must enroll in 2-step verification before you are able to log in to your account.

Q: Can I opt out of 2-step verification?

A: No. 2-step verification will be mandatory for all external users accessing Motorola Solutions websites and applications. 

Q: What should I do if I do not have a smartphone and I also cannot use email as a verification method? 

A: Please work with Motorola Solutions support on a possible short-term or long-term 2-step verification exception. Exceptions are subject to approval on a rare basis.

Q: What should I do if I cannot install an app on my smartphone or mobile device and I also cannot use email as a verification method? 

A: Please work with Motorola Solutions support on a possible short-term or long-term 2-step verification exception. Exceptions are subject to approval on a rare basis.

Q: I chose to use Okta Verify for my two-step verification method. Should I choose to receive a push notification or use the verification code in the Okta Verify app when I log in?

We recommend using the Okta Verify push notification for ease of use.

Q: What happens if I lose my smartphone with the Okta Verify or Google Authenticator app installed, or if I change my smartphone?

A: You must re-enroll your new smartphone into 2-step verification with Okta Verify or Google Authenticator.

Q: I am enrolled in 2-step verification with my smartphone, but I am not receiving Okta Verify or Google Authenticator push notifications. What should I do?

A: You should ensure that your smartphone is connected to the internet to receive Okta Verify or Google Authenticator push notifications. Your smartphone device time should be in sync with your phone carrier time (Verizon, AT&T, T-Mobile, etc.). Okta Verify and Google Authenticator will not work properly if the times are not in sync. If you have issues with setting up the Okta Verify or Google Authenticator app on your smartphone due to Wi-Fi or cellular data restrictions, please switch from cellular to Wi-Fi or vice versa and retry.

Q: How many times can I enter an invalid verification code?

A: The maximum amount of times you can enter an invalid Okta Verify or Google Authenticator verification code is five (5) times. On the sixth try, even the valid verification code will not work. You must sign in again to request a new verification code.

Q: I am enrolled in 2-step verification with my email, but I am not receiving my verification code. What should I do?

A: You should troubleshoot this issue by checking the following:

• Ensure your email address is correct.

• Check your  spam or junk folder. The verification code email may have been delivered to the spam or junk folder.

• Wait a few minutes. The delay could be caused by network issues. If the verification code email arrives after 5 minutes, you must request another code. The email verification code is only valid for 5 minutes.

Q: What data is collected by Okta Verify?

A: Information on data collected by Okta Verify is available here.

Q: What device information can Okta administrators see?

A: Okta administrators cannot see mobile device identifiers in the user interface or in the system logs, as both Android and iOS operating systems have locked down the use of mobile identifiers by non-admin applications like Okta Verify.

Q: Is Okta Verify included in Okta's penetration testing and included in Okta's SOC 2 audit report?

A: Okta Verify is included in Okta's third-party penetration test, FedRAMP penetration test and public bug bounty program. It undergoes internal code reviews and penetration testing as new features are added and the mobile app is cycled every few years for external penetration testing. Okta Verify is also audited and attested to in Okta’s SOC 2 Type II report.

Q: What data is collected by Google Authenticator?

A: Information on data collected by Google Authenticator is available here.

Q: What device information can Google Authenticator administrators see?

A: Google Authenticator administrators cannot see mobile device identifiers in the user interface or in the system logs, as both Android and iOS operating systems have locked down the use of mobile identifiers by non-admin applications.

Q: Is Google Authenticator included in Google’s penetration testing and included in SOC 2 audit report?

A: Google Authenticator's security measures are likely included in Google's internal security audits and penetration testing, and contribute to their overall SOC 2 compliance. However, there is no direct public confirmation stating that Google Authenticator specifically is listed as a separate product in their SOC 2 reports.