• Two Motorola P8668i portable radios can be read successfully using the Customer Programming Software (CPS) but fail when attempting to write configurations to them.
• The Read operation fails on two Motorola P8668i portable radios when using Radio Management (RM).

- Error encountered: #Error 661 Application has encountered an error. Unable to enter program mode.

• Troubleshooting steps, including verifying programming cables, confirming CPS version compatibility, and ensuring proper administrative privileges, have not resolved the issue.
  

- Product: MOTOTRBO P8668i Radios

- CPS (Customer Programming Software)

1. Ensure the latest version of CPS is installed and compatible with the radios.

2. Verify that the programming cables are functioning correctly. Use another cable to confirm functionality if necessary.

3. Confirm that the administrative privileges on the computer being used allow for CPS operations.

4. If the above steps do not resolve the issue, collect the codeplugs for the affected radios for further analysis.

5.  Engage engineering team for further investigation and troubleshooting