How To collect ADB logs


Issue

- The WAVE PTX app keeps showing the message Free Trial Version on devices using dual SIM when SIM1 is turned off.

- Clicking End on the message redirects to the Home screen, and upon relaunching the app, the License Agreement screen appears.

- Even after accepting the License Agreement, the app displays Connecting to server for about a minute before showing the Free Trial message again.

- The issue persists regardless of Wi-Fi status and happens when SIM1 is turned on or off.

- It may require multiple device restarts and reactivations to launch the app successfully.

- Client log will not hold information regarding crash or warning. ADB logs will document the alert/warning.

Environment

- Product: WAVE PTX App

Resolution

Steps to capture the ADB logs:

-Required to install SDK Platform Tool .
Below is the link to download the SDK Platform Tool for windows.
https://developer.android.com/tools/releases/platform-tools
 
-After that Open Below path to confirm if ADB is available on your PC.
C:\Users\<Your Username>\AppData\Local\Android\Sdk\platform-tools

-Upon confirmation, open the Command prompt and use adb commands.
1)Connect the device to PC/laptop.
2)Open the command prompt
3)Apply below commands
>adb devices
>adb logcat -v time>filename.txt
>adb pull sdcard/Documents/PTT

-Copy the logs and share it for further investigation