Error
- Error Code 411: Loss of audio - wired mic, right channel
- Error Code 412: Loss of audio - wired mic, left channel
- Error Message: Audio Failure
Environment
- Product: M500
- Category: In-Car Video
- EL Version: EL5
Root Cause
- Error codes 411 and 412 are triggered due to connectivity issues in the wired microphone channels, leading to audio failure in the right and left channels.
- These issues typically occur when microphone cables are improperly seated or disconnected during operation.
Workaround/Fix
To resolve audio failure errors on the Motorola M500 unit displaying error codes 411 and 412, which correspond to the loss of audio for wired microphones on the left and right channels, follow these steps:
1. Attempt a Power Cycle: First, perform a complete power cycle of the device to attempt recovery. This involves turning the device off, waiting for a few minutes, and then turning it back on.
2. Check Hardware Connections: Ensure all wired microphone connections are secure and properly plugged into their respective inputs on the device.
3. Assess the Wired Microphones: Verify the functionality of the microphones themselves to rule out physical hardware issues.
4. Persistent Issue: If the problem persists after the initial troubleshooting, the unit may need repair. Contact Motorola Solutions Repairs at 1-800-674-4357 to arrange servicing or replacement. Be prepared with the M500 DVR serial number for reference.