Topic/Objective
- Inability to access evidence through CloudShare due to compatibility issues with Mac OS.
- Received a cloud share email but does not have Windows 11.
Scope/Context
- Evidence Library Cloud (ELC)
- Evidence Library 5 (EL5)
- Cloud Share
- Motorola video player
- Mac OS compatibility
Outcome/Recommendation
- Use the free VLC video player software, which is compatible with Mac OS, to play back video files shared via CloudShare.
- Metadata such as Patrol Speed, Officer name, etc., can be overlayed on the video as subtitles by importing the subtitle file.
- Alternatively, enable playback directly in the Cloud-Share portal to view evidence without downloading. See the image below referencing the Help guide.