Topic/Objective
Provisioning incident number configuration is setup as YY###### (7 digits following the 2 digit year identifier). Incident numbers display as expected in CAD and Mobile, but Handheld devices prepend a zero to force the incident number to at least 8 numbers.
Example: CAD and Mobile display an incident number as 251234567, and Handheld displays the incident number for the same incident as 2501234567
Scope/Context
This impacts PremierOne Handheld devices
Background/Details
Handheld devices display incident numbers differently than CAD system due to design. This is working as expected.
Outcome/Recommendation
The incident number format forcing 8 digits is working as designed.
To request a design change, submit a suggestion through the suggestions portal.