MOTOTRBO - BFM License Error [Error Code 403] encountered despite following the correct configuration steps as outlined in the manual.


Topic/Objective

Fresh installation of IMPRES Battery Fleet Management resulted with error page [Error Code 403] . 

Scope/Context

  • IMPRES Battery Fleet Management.
  • Software version: v4.03/v4.04.
  • Standalone PC/Server with no existing SQL.

Background/Details

After complete installation of Battery Fleet Management, the localhost web page is showing  License Error [Error Code 403]  per picture below.

Displaying image.png

Outcome/Recommendation

  1. Stop the Motorola IMPRES Fleet Management Web Application service.


  2.  Go to C:\Program Files (x86)\Motorola\IMPRES Fleet Management\node_services and run the Motorola_Solutions_BFM_SQL-win.exe
  3. The executable file will run and show the process details. Observe if the following error is seen.
  4. Incase similar error is shown, proceed to the next step.
  5. Incase you have SQL Management studio, you can directly open it. Incase installation is required, download from link below.
    https://go.microsoft.com/fwlink/?linkid=2257624&clcid=0x409
  6. Upon successful installation, you can log into your SQL Server Management Studio and login through your windows credential.
  7. Navigate to Security > Login from the Object Explorer.
  8.  You will be able to see user "sa" access restricted per below.
  9.  Open the Login Properties of user "sa".
  10.  Update the password to the default password which can be obtained from C:\Program Files (x86)\Motorola\IMPRES Fleet Management\bfm_config_files  > bfm_server_config.json . You can open the file using notepad to obtain the database password configured.
  11.  Using the same password, update the password of "sa" in the SQL Server Management studio. Untick the "Enforce password policy" checkbox.
  12.  Go to "Status"   tab and change the login to "Enable".
  13. Save the config by clicking "ok"
  14.  Start the "Motorola IMPRES Fleet Management Web Application Service"
  15. You should now be able to access the localhost web service for the IMPRES Battery Fleet Management.