Topic/Objective

"Incorrect OTP" error appears. Unable to generate OTP as QR Code is not displayed.

Outcome/Recommendation

Follow these steps to resolve the issue:

1. Log in to WoC, navigate to "Users," and select the Dispatch user (e.g., MS_Test 2fa).
   
   
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2. Click on "Device Reset" and confirm the action by clicking "OK" to enable the QR Code.
   
   
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3. Access the Dispatcher login page at:
   
   
   • https://wds.eu.msiwoc.com/WebDispatcher/
   • https://wds.poc01.waveoncloud.com/WebDispatcher/idmui/index.html
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4. Log in using the email ID and password. You will be redirected to the MFA setup page. Set up OTP authentication again.
   
   
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5. Install the Google Authenticator app on your mobile device or add the authenticator extension to the browser to enable OTP.
   
   
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6. Open the Authenticator app and do the following:
   
   
   • Select "Add a Code."
   • Choose to "Scan a QR Code" or "Enter a Setup Key."
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7. Enter the OTP from the authenticator app and click "Submit."
   
   
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